Harrisburg, PA (May 12, 2021) – Earlier this week, Pennsylvania’s anytime, anywhere digital credit union, PSECU, began the phased launch of its newly redesigned online banking platform, the final component of efforts to completely overhaul its digital banking experience. The rollout - offering members a modern experience with simple navigation - will continue in batches until it has reached all users with anticipated completion by the end of June. The new look and functionality of the online banking platform mirrors that of the credit union’s mobile app, which was redesigned last fall, and aims to make banking with PSECU easier and more convenient than ever before.
“Our redesigned online banking platform is the result of listening to members’ feedback and making changes based on thousands of hours of research, development, and testing. It all culminated in a holistic, mirrored digital experience across our online and mobile channels, offering improved navigation, simplified processes, and an overall smoother experience,” explained PSECU Chief Member Experience Officer Barb Bowker. “We’re excited to share this tool with our more than 480,000 members and help make their banking experience with us easier and more convenient than ever before!”
The platform’s new dashboard offers an array of content, like an easy-to-read overview of members’ transaction history and current finances, their credit score, and quick links to popular features, to name just a few. The dashboard will even display personalized financial tips to help members better manage their finances.
Over the next few weeks, PSECU online banking users will receive additional information on how to log into the redesigned platform.
“As a digital-first credit union, PSECU offers our members the most advanced tools and resources possible,” said PSECU President and CEO George Rudolph. “With a technology-focused mindset, our team has worked diligently to prepare this online banking redesign to ensure our members can manage their finances easily and conveniently, anytime and anywhere.”