Banking FAQs: Accounts & Banking FAQs May I set up a transfer FROM my certificate or IRA? No, transfers from a certificate or IRA are prohibited. May I set up a transfer TO my certificate or IRA? You can make recurring deposits to a certificate by setting up an automatic transfer within the first 30 days of purchase or renewal only. Once the transfer is set up, you may decrease or discontinue the amount going to your CD/IRA, but you may not increase it.Setting up a recurring transfer may be done while purchasing a certificate online. Decreasing or discontinuing a transfer amount to a certificate may be done online by clicking My Money » Scheduled Transfers. For all other transfer requests, please call us at 800.237.7328. Can I use Bill Payer to pay bills from my Regular Shares (S1) account? Bills may only be paid from Share 4. Why am I not able to increase the automatic transfer amount to my Certificate or IRA? You are not permitted to increase your Certificate or IRA transfer amount until maturity. You may only reduce the amount of your transfer or cancel the transfer. How are my Bill Payer payments sent? Your payment is made by one of two methods:Electronic payment – An electronic transfer from your Checking (S4) account to the Payee/Merchant account is made on the payment date you specify. Please allow at least three business days for the Payee/Merchant to receive your payment.Check payment – A paper check is mailed to the Payee/Merchant.The Payee/Merchant handles the payment as a regular paper check. Please allow at least 5-10 business days business days for the Payee/Merchant to receive your payment.You can tell how your bill was sent by noting the symbol for paper checks or for electronic bill (e-bill) payments on your bill payer listing. How do I make a deposit at an ATM machine? You can deposit into any ATM that accepts deposits. If you're using a non-PSECU ATM and you do not see a deposit option displayed on the screen after you insert your card, the ATM owner does not participate in deposit sharing. If the machine does accept deposits, simply follow the instructions as they appear on the ATM screen. We recommend saying "yes" when asked about a receipt. Using a PSECU Deposit Image ATM (accepts cash and checks without envelopes) Making Check Deposits PSECU ATMs can accept up to 30 checks at a time, and count as one transaction. Checks need to be in good condition and clearly readable. You can request a receipt with the printed check images. Depending on the check deposited, the ATM may ask for an amount to be entered to verify the correct amount. You should pay close attention to the screen to verify amounts. Making Cash Deposits PSECU ATMs can accept up to 50 bills at a time that are in good condition. Before inserting, be sure to flatten them out and unfold corners. The receipt will show a breakdown of the denominations. Do NOT insert coins. PSECU ATMs do not accept foreign currency. ATM owners may surcharge for deposits, as well. They should provide notice on their ATMs if they surcharge deposit items. To find the nearest surcharge-free ATM, use our locator. You can also find more ATMs worldwide with by accessing locators for Visa® and STAR® ATMs. Not all ATMs are surcharge-free in the Visa and STAR locators. How do I make deposits to PSECU shares including checking? You have many deposit options with PSECU. Mobile Deposit - Deposit checks securely through our mobile app. Simply log in and select Deposits, endorse your check, and follow the on-screen prompts. Direct Deposit / Payroll Deduction - There is no cost and your pay (or a portion of your pay) is deposited on the morning you get paid. Talk to your employer about getting started. PSECU's routing transit number is 231381116. Direct Payment - You may have funds electronically transferred from another financial institution to make automatic loan payments. There is no charge for this service. Ask for a PSECU Direct Payment Authorization form to get started. PSECU's routing transit number is 231381116. ATM Deposits - Use a depository ATM to deposit funds. Mail Deposits - Mail deposits with a PSECU deposit slip indicating where you want the funds deposited. To request deposit slips, log into your account at psecu.com, and click "Apps and Forms" under Quick Links. Mail Deposits & Loan Payments to: PSECU P.O. Box 67012 Harrisburg, PA 17106-7012 Counter Deposits - Deposits may be made to any share in any amount by cash, check or other item for deposit at our main office or our Strawberry Square Service Center. If you have any questions, please contact us. How do I add a joint owner? You can add, change or remove a joint owner on an existing PSECU account by clicking here to get the form. Submit the completed form by faxing it to us at 717.720.1234 or mailing it to: PSECU, P.O. Box 67013, Harrisburg, PA 17106-7013. How can I change my address and phone number? To update your contact information, log into your account and click on "My Profile." How do I change the name on my account? Click here to get the form. How do I update my e-mail address? To change your e-mail address, log into your account and select "My Profile." I used a PSECU ATM and it said I would be assessed a surcharge. Will I be charged? No. Due to the technical limitations of certain types of ATM machines, we are not able to prevent the "surcharge message" screen from appearing for PSECU members on many PSECU ATMs. You should continue the transaction by answering "yes" on this screen. When you get your receipt, you'll see that you were not assessed a surcharge (i.e., the withdrawal amount on your receipt will show $20, $40, $60, etc., as opposed to $21.50, $41.50, $61.50, etc. shown when you pay a surcharge). When will 1099's be mailed? 1099s are included with your December statement. How do I request a cashier's check from my account? You can obtain a PSECU cashier's check in several ways. If the check will be made payable to you only, you can use either online banking or the Self-Service Telephone (SST). After logging into your account, simply click on "Move Money" at the top, then select "Check Withdrawal" on the left side menu. Using the SST, call 800.435.6500. Select option 1 and then option 7 from the main menu. You can also obtain a cashier's check in person at one of our counter locations, by mail or calling 1-800-237-7328, option 5. Mail your request to PSECU: P.O. Box 67013, Harrisburg, PA 17106 Regarding third-party checks, please note that while PSECU may honor your request to forward a check to a third party, we are unable to include any other correspondence along with the check. Also, third-party checks must be drawn from collected funds. Collected funds are defined as funds that have been on account for seven business days (absent any holds) or received into your account electronically, such as direct deposit or wire transfers. Different criteria apply to accounts that have been open less than 31 days. How are share dividends calculated? Dividends are calculated on all share accounts, with the exception of Money Market and Certificates, using the Average Daily Balance Method. The formula to calculate a dividend amount using the Average Daily Balance Method is the total of daily balances for the period x the dividend rate divided by 365. Example: an account has an average total daily balance* of $11,473.51 and is earning dividends at a rate of 2% would earn a dividend of $0.63 a day. (11,473.51 x 0.02 divided by 365 = $0.63) A Daily Balance method is used to calculate dividends for Money Market and Certificates. The formula to calculate the daily dividend is Daily Balance x Rate divided by 365 = Daily Dividend Amount. Total of Daily Dividend Amounts = Total dividends for period. Example: A Money Market account with a balance on 03/01 of $10,560.00 and is earning dividends at a rate of 5% would earn a dividend of $1.44 for that day. (10,560.00 x 5% ÷ 365 = $1.44) This formula would need to be completed for each day of the month to determine the monthly dividend amount. * The average total daily balance is found by adding the ending balance for each day of the month and dividing that figure by the number of days in that month. Our current share and loan rates can be found on our website at Can I earn interest on my checking account if my business is incorporated? Yes! Are my corporation account and my personal accounts separately insured? Yes. Since the corporation is engaged in independent activity, and has not been established solely for the purpose of increasing insurance coverage, it is separately insured. NOTE: If Member ABC Corporation has three (3) separate accounts such as ‘General Fund’, ‘Miscellaneous Fund’, and ‘Payroll Fund’, and are all owned by the Corporation, all three (3) would be added together and only have a total coverage of $100,000 maximum. What can be deposited through the ATM? In addition to cash, the following items are acceptable for deposit through the ATM: personal checks; money orders; traveler's checks; rebate checks; and insurance checks. Foreign checks or foreign money orders cannot be deposited through the ATM. As a general rule, the payee(s) should endorse all checks on the back only. Failure to endorse these items correctly may result in the deposit being reversed from your account. Personal checks – Need to be made payable to you (not PSECU or Cash) and all required signatures need to be completed on the front and all required endorsements need to be completed on the back of the personal check. Money orders – Must be signed on the “Purchasers Signature” line, made payable to you (not PSECU or Cash) and all required signatures need to be completed on the front and back of the money order. Traveler's checks – Must be signed and countersigned on the signature lines and need to be made payable to you (not PSECU or Cash) and signed properly. Rebate checks – Make sure PSECU receives the rebate check before the expiration date. These checks must be endorsed. Insurance – Special endorsement rules apply to insurance checks. Typically, these checks are made payable to PSECU and one person (or persons) listed on the insurance claim. The checks MUST be endorsed by all payees listed on the front of the check. If you have any questions, please contact PSECU at 800.237.7328, extension 3872. If the check is made payable to a different business and the member, the business must use the "Without Recourse" stamp. Checks that include notations that are not endorsements as described above - examples include "payment in full," "for full satisfaction," "not valid after 30 days." and "two signatures required" - will be processed according to our standard procedures. See the Checking Agreement within PSECU's Agreements & Disclosures Booklet. What is my daily purchase limit when using my Visa® Debit Card? When using your debit card for withdrawals and purchases, there are predetermined daily limits already set up on the card. Members may receive lower daily limits on an exception basis. Members requesting an increase in their daily limits for a specific day will also be treated on an exception basis. The default daily limits are: $500 - ATM limit withdrawals* $1,500 - Purchase limit for debit/point-of-sale or credit/signature-based purchases* You can request a temporary increase on your limit using online and mobile banking. On the go, use our mobile app and log into your account. Select More and then "Manage Cards." In online banking, log into your account at psecu.com, go to "My Money," then click on the Manage Cards link. You can also request a temporary increase by calling us at 800.237.7328, extension 3872. *PSECU reserves the right to reduce these daily limits at any time. Please see the Debit Card Agreement and Regulation "E" Disclosure for more information. Will my deposits be insured? Your PSECU Shares, Money Markets and Certificates are federally insured by the National Credit Union Administration (NCUA) up to $250,000, the maximum allowed by law. In addition to the $250,000 of insurance provided on an individual account or combination of individual accounts, you are also insured up to $250,000 for any combination of accounts you may hold jointly with other individuals.IRAs are insured separately from other PSECU shares. Traditional and Roth IRAs are insured up to $250,000. What is my member number? We send your member number (also known as your "account number") to you when you first open your PSECU account. You will need your account number and member account PIN for telephone/mobile access or when speaking to a Member Service Representative. For digital banking, you must log in with a User ID and password instead of your member account number. You may retrieve your member number in online banking by clicking "My Profile > View Member Number" or by calling us at 800.237.7328. How do I set up Direct Deposit? You must sign up for Direct Deposit through your payroll office or other depositing institutions (government checks, for example). To complete a Direct Deposit form, you'll need your PSECU ten-digit account number and our ABA/Transit Routing Number – 231381116.New members – Please wait to receive your Welcome packet before you sign up for Direct Deposit. Receipt of the packet signals that your account is active and ready for your use. How do I reorder checks? You can reorder the same check style in online banking. Log into your account and click on "My Profile," then "Check Reorders" from the left menu. When you reorder in online banking, you can make the following changes: Your address; add/remove joint owner; and add/remove phone number. For any other changes, you'll need to call us at 800.237.7328. What do I do if my checkbook was lost or stolen? If your checks have been lost or stolen, please call us at 800.237.7328, extension 3139. You will need to place a permanent stop payment on the missing checks. How do I get a copy of a cleared check? You can view and print copies of your checks for free in online banking. Click on "My Money" from the menu at the top and select "History" from the menu on the left side of your screen. Links to images of the cleared checks will appear as blue hyperlinks on the far right side of your history screen. You can view checks that cleared within the past 18 months. For copies of checks that cleared your account more than 18 months ago, please call us at 800.237.7328, extension 3803. The fee is $1 per check copy. How can I add or change overdraft options on my checking account? If you use online banking, you can add or change your overdraft options quickly and easily. Select "My Profile," then "Overdrafts" from the left side menu. You can also give us a call. Can I change the PIN on my ATM card? Yes. However, PSECU will need to close the current card and order a new card. If you would like a new PIN, please call us at 800.237.7328, extension 3872. What is the difference between my balance and my available balance? The available balance includes the funds that are accessible immediately for use. The regular balance includes all the funds that currently are in your Checking Shares (S4). This would include available funds, funds that are being held for Debit Card transactions, and funds being held due to large ATM deposits. How can I change my account PIN or online banking Password? You may change your account PIN and your online banking password by selecting "My Profile" from the menu at the top. Next, click on "Change PIN" or "Change Password" from the left menu. Follow the prompts. To change your account PIN or your online banking password in the mobile app, select "More," then "Settings," then "My Profile." How can I send a wire transfer? PSECU offers same day and next day domestic wire transfers from your PSECU account, Monday through Friday. There is a $10 charge for each transfer made. A domestic wire transfer is defined as using only financial institutions within the U.S. banking system to send to Recipient or Beneficiary accounts held within the U.S. and their territories. What is PSECU's Routing number? Our ABA Routing / Transit number is 231381116. How do I change the address for a Bill Payer payment? You will need to delete the current bill and re-add it with the new address. I requested to add a Bill Payer merchant but it is not on my Bill Payer list. What should I do? Once you have requested it, it can take up to three days to be added to our list. Search for it again. If you don't see it, please call us. What should I do if I believe that I paid my bill twice through Bill Payer? Check your account history. If you paid it twice you will see two bill payer payements on your history. I paid a bill through Bill Payer, but the merchant hasn't received it. What happened? Please check your payment information and notify your Payee/Merchant of the situation. If your information is correct and it has been at least 15 business days since the payment was sent, you may consider a stop payment if the item was a paper check. If the item was electronic, please contact us. How do I stop an automatic payment/direct debit? To discontinue a direct debit or automatic payment, you must contact the company that is sending the item and request that they discontinue the process. They may require the request to be received within a specific timeframe. You must comply with their request to have the debit/payment discontinued. PSECU cannot stop the process on your behalf. Once you’ve fully complied and completed all necessary steps in the company’s discontinuation process, you must monitor your account one full billing cycle to be sure the company has successfully completed their end of the process. If the transaction still processes after you’ve waited the required timeframe, please immediately contact PSECU to discuss the issue at 800.237.7328, extension 2530. How do I change my Payroll Distribution? Changes or additions to your deposit distribution can be made quickly and easily online! Select "Move Money" from the top menu and then click on "Deposit Distribution" from the left menu. Follow the prompts to modify your distributions. If you currently do not have payroll coming in to PSECU, you must set this up with your payroll office. You'll need to provide them with your 10-digit checking number found at the bottom of your check, along with our routing number. When is my direct deposit going to arrive? PSECU only acts as a receiver of your transactions from other companies and does not have the ability to know when an item may be arriving for you. You should contact the company that is initiating your transaction and ask for specific posting times as well as dollar amounts. Once the item does arrive at PSECU, we will post it before 8 a.m. on the date specified by the company. Can I transfer money to my bank account at another financial institution? Yes, you can. Give us a call How can I deposit a foreign check or foreign money order? Foreign checks and foreign money orders cannot be deposited using an ATM or Mobile Banking. Any check issued to you by a financial institution in another country should be mailed to: PSECU Payments Unit P.O. Box 67013 Harrisburg, PA 17106-7013 How can I remove/change the joint owner on my account? You can add, change or remove a joint owner on an existing PSECU account by clicking here to get the form. Submit the completed form by faxing it to us at 717.720.1234 or mailing it to: PSECU, P.O. Box 67013, Harrisburg, PA 17106-7013. Can I transfer money between my business and personal accounts? Funds transfers are available on sole proprietorship accounts only. There is no legal separation from the individual and the business in this entity type. Other entity types have different levels of separation and liability between the person and the business, therefore we do not allow such transfers to occur. How do I send money to my PSECU account from an International Bank? It may be helpful for your sender to speak to the International Banking staff at their financial institution when making their request to ensure that the request is fully understood. This could be a specialist, a head teller or even a bank manager. The following information should be provided to the sending bank for accurate routing to your PSECU account. PSECU's SWIFT number: PSEMUS31 Clearing Code*: FW231381116 Beneficiary Bank Name: PA State Emp CU, Harrisburg PA Beneficiary Account Number: Your 10-digit PSECU checking account number - found on your PSECU Checks - or your PSECU member account number Beneficiary Name & Address: Your name and address as it appears on your PSECU account * This is optional information that may be helpful to some sending institutions. Note: Wires must be in U.S. dollars. PSECU's experienced Wire Transfer Analysts are ready to answer your questions and assist you with your Wire Transfer needs. Simply email us through online banking or call us at 800.237.7328, extension 3868. Our Analysts are available Monday through Friday, 8 a.m. to 4 p.m. (ET). How do I send money to a non-PSECU member? In our mobile app, log into your account and tap the "Transfer & Pay" tab, then select "Pay Non-PSECU Member." Complete the transfer details as follows: Enter recipient's email or mobile phone number or tap the plus sign to add a recipient directly from your contacts list. The non-PSECU member will need to set up a Paypal account to receive funds/payment. Account: Select the share or loan on your account where the funds should be transferred from. Amount: Enter the amount to transfer. Message to Recipient (optional): You can include a short message that will be sent to the recipient along with instructions to claim the funds. In online banking, log into your account and select "Move Money," then "Transfer Out," then "Non-PSECU Members." Fill out the transfer form as follows: Recipient's Name: Enter the name of the member you are transferring money to. The non-PSECU member will need to set up a Paypal account to receive funds/payment. Recipient's Email or Mobile Number: You can enter either the recipient's email address or mobile phone number, and PayPal will send the recipient instructions for claiming the funds. Message to Recipient (optional): You can include a short message that will be sent to the recipient along with instructions to claim the funds. From: Select the share or loan on your account where the funds should be transferred from. Amount: Enter the amount to transfer. How do I send funds outside the United States? To transact internationally, you may elect to have the authorized receiver set up an ACH debit to remove money from your PSECU account. For security purposes, do not share your personal information with anyone who is not authorized to access your account. To receive an ACH debit from your PSECU account, the sender will need the following information: PSECU's ABA/Routing Transit number: 231381116 Your PSECU Checking Account Number: As it appears on the bottom of your PSECU checks. This is a 10-digit number and leading zeroes must be included. Your PSECU Member Number for Savings debits: This is a 10-digit number and must include any leading zeroes. Additionally, you may request a money transfer service such as Western Union Online FX, MoneyGram or other such services to perform the International Wire Transfer*. To fund the transfer, the service provider may either electronically debit your PSECU account or you may elect for PSECU to wire funds to the service provider. All wires to service providers must be to domestic institutions only. * Funds must be on deposit in your PSECU account for 4 full business days before they may be wired. Funds deposited by Direct Deposit or incoming wire transfer are not subject to the 4-day restriction. What if I don’t have a debit card on my account? If you are a current member with a checking account but do not have a debit card, you can log into your account through digital banking and on your Account Balances page, click “Add a Check Card.” How does tap-to-pay work? Your Contactless card contains an embedded antenna that securely transmits information to the payment reader. When you pay, tap your card within 1-2 inches of the Contactless symbol on the payment reader. A checkmark, green light, or audible beep will indicate that your transaction is complete. How do I get a Contactless Card? To replace your current card(s), call us at 800.237.7328, extension 3872. We will automatically send Contactless Cards when new or updated cards are issued. If you call in and advise your card is damaged, the card number will stay the same. If your card is lost, stolen or compromised your card will get a new number. Can I use my Contactless Card everywhere? Look for the Contactless Symbol on the payment reader at any merchant’s physical location. You’ll see Contactless technology at everyday places like coffee shops, restaurants, grocery stores, public transit kiosks, sports arenas, and more. FAQs Can I add an authorized user to my credit card? As long as you’re the primary cardholder, you can add an authorized user. Authorized users can be added during your application process, or later in online banking. What should I do if my card is damaged, cracked or broken? Please call us at 800.237.7328, extension 3872. Please note: In order to replace or reorder a card, the member whose name appears on the card should make the request. How can I order an additional card? To order an additional card, please call Monday through Friday, 8 a.m. to 9 p.m., and Saturday 9 a.m. to 5 p.m. (ET) at 800.237.7328, extension 3872. The maximum number of cards issued per account is two. There is no charge for additional card(s) or to replace a card. Can I set up my Visa® to be paid automatically each month? Yes. You can have your account set up to automatically transfer your monthly Visa® payment from any PSECU share account. You can choose to pay the minimum payment, a specific amount higher than the minimum payment, or the amount necessary to avoid finance charges. These payments are transferred automatically from your account on the 25th of every month. To set up a Visa automatic payment, please call us at 800.237.7328. Can I stop a merchant from charging my card? By giving the merchant your card number, you have authorized payment. PSECU cannot then prevent the merchant from posting your charge. If there is an error or a problem with a charge, please contact us at 800.237.7328, extension 3872. You may need to complete additional steps before we can attempt to dispute the charge.