Banking FAQs: Debit & Credit Cards

FAQs

You are able to get a decision on your Visa® loan application in a matter of minutes. After you have completed your application, you will be able to check the status. If you meet PSECU's credit guidelines, your loan application may be approved within minutes. Some Visa® loan applications may need to be reviewed by one of PSECU's loan officers. These applications will be reviewed during the credit union's normal operating hours and a decision should be made within one business day. After reviewing your application, we will notify you of the decision.

To check the status of your Visa®, click here.

 

The transaction will appear as: “Visa® Balance Transfer was mailed to [Payee Name] in the amount of [Amount]”.

Yes, if you initiated the call. Even if you did not authorize the charge and are calling a merchant to inquire why they charged your account, the merchant may ask for your name, address, or other identifying information. If they cannot locate the charge using this information, you may want to offer your card number. Some merchants are able to locate a transaction by your card number. This will help them to explain the charge and resolve the problem. Always contact PSECU if there is a problem because we may have additional advice or suggestions.

We recommend against giving your card number or other personally identifiable information during a call you did not initiate. The call could be an attempt at identity theft.

Our Visa Classic Card is a great choice. It's simple and comes loaded with many benefits.

Benefits:

  • One rate for both purchases and cash advances
  • No rate change due to late payment
  • No cash advance fee
  • No over limit fee
  • No fee for balance transfers
  • No annual fee
  • No fees to replace lost/stolen cards
  • No charge for second card
  • No shrinking grace period – We give you more time to pay for purchases before finance charges begin to accrue

Additional benefits and apply

To report a lost or stolen ATM / Debit Card card, call 800.237.7328, extension 3872.

Debit Card and Visa® cardholders: If you are calling after PSECU business hours, call 800.556.5678, nationwide or 402.222.3600, International to report these cards lost or stolen. You will need to contact PSECU on the next business day to order replacement cards.

To locate surcharge-free ATMs, use PSECU’s ATM Locator.

Log into your account and select 'My Money' from the menu at the top. Then click on the Visa® Summary link from the menu on the left to display a summary of your Visa® purchases broken down into 25 different categories. You may select up to one full calendar year of transactions.

Please note that this page only displays transactions for your PSECU Visa® Credit Card and PSECU Visa® Debit Card. The categories listed on the page are based on merchant category codes provided to PSECU by Visa®. Transactions not processed by Visa®, such as debit transactions (when you use your PIN during checkout), will be categorized as "Point of Sale".

PSECU provides the Visa® summary amounts for informational purposes only. The categories may not reflect the true nature of your purchases and you should not rely on these amounts for tax reporting or legal purposes.

Please call us at 800.237.7328, extension 3872. You can also e-mail us anytime using online banking.

  1. Click on "Contact Us."
  2. Click on the "Compose E-mail" tab
  3. In the category field, choose Check Cards / Credit Cards, then your card type.
  4. Fill in the subject line and message box appropriately
  5. Click on the "Send" button when you are finished

Please note: In order to replace or reorder a card, the member whose name appears on the card should make the request.

That would be your choice. If you qualify, you may have both a personal Visa® and a Business Visa (subject to credit approval). It may benefit you to separate your business expenses from your personal expenses. Please contact your tax advisor.

To order an additional card, please call PSECU’s Card Services Department Monday through Friday, 8 a.m. to 9 p.m., and Saturday 9 a.m. to 5 p.m. (ET) at 800.237.7328, extension 3872.

You can also e-mail us through online banking. Log into your account, click the “Contact Us” button, then compose an e-mail and select Check Cards and Credit Cards from the drop-down menu. You will need to provide your card type and a 4-digit PIN for use on the card. Please verify your current mailing address under “My Profiles” and make any necessary changes to your address before making your request.

The minimum payment is required each month by the 25th day of the month, which is the Visa® due date.  The minimum monthly payment is 2 percent of the total balance, rounded up to the next even dollar, or $20, whichever is greater. 

PSECU offers several flexible payment options. You may transfer your payment using online banking, our SST phone system, and Automatic Transfers.  If you have additional questions on these automatic payment methods, please call us at 800.237.7328, extension 3872.

Yes. The maximum number of cards issued per account is two. There is no charge for additional card(s) or to replace a card. To order your card(s) please call us at 800.237.7328, extension 3872.

All Visa® products, including the PSECU Visa Credit Card and the Debit Card, offer zero liability for fraudulent charges if your card is lost or stolen.

How do I know if there is fraud on my account?

PSECU monitors for fraudulent activity on all cardholder accounts; but cardholders must protect their accounts by checking their monthly statements and reviewing all transactions in a timely fashion. Account history can also be reviewed in online banking.

To help you keep on top of your accounts, PSECU offers an online banking service that automatically sends you an e-mail or text when a Visa purchase is made. If you're not already receiving e-Alerts, sign up today. Log into your account and click on Alerts and Notices in "My Profile."

On the go, use our mobile app and log into your account. Select "More," then "Manage Cards." In online banking, log into your account at psecu.com, go to "My Money," then click on the "Manage Cards" link.

If you have questions while traveling and have access to the Internet, you can contact us by email through online banking or call us, if you prefer. If your card is lost or stolen while traveling abroad, please report it immediately. Call the international number for lost or stolen cards - 402.222.3600. In the U.S., call 800.556.5678. Both numbers are available 24/7. In addition to reporting your card, you can use the card lock/unlock feature in the "Manage Cards" section to put a temporary lock on a card you think you might have lost. If you find it later, you can unlock it. You can also permanently disable your card if you know it was stolen.

By giving the merchant your card number, you have authorized payment. PSECU cannot then prevent the merchant from posting your charge. If there is an error or a problem with a charge, please contact us at 800.237.7328, extension 3872. You may need to complete additional steps before we can attempt to dispute the charge.

When using your Visa® Debit Card or Visa® Credit Card at a restaurant, the authorization amount will often be 20% more than the amount on your actual bill. This occurs in the event you want to add a tip after your card has been swiped. If this extra amount were not authorized, your card would need to be swiped a second time to authorize a tip. If your tip is left on the table or the total bill is less than the authorization amount, the authorization will still be an extra 20%. Please monitor your account to verify the amount that actually posts to your account – the restaurant should not post more than what you authorized with your signature. It normally takes seven to ten business days for the charge to post. If the charge should post for more than what you signed, please first contact the merchant to have a credit issued for the difference before contacting PSECU.

Once the charge in question posts to your account, please attempt to contact the merchant first for clarification on the charge, and if necessary, request a credit be issued. Note the date and time of your call, as well as the name of the person you spoke with, their phone number and what was said. This information will help us build a case in the event the transaction needs to be disputed.

If a credit does not post to your account within 30 days or the merchant refuses to credit your account, please contact PSECU at 800.237.7328, extension 3872.

There are many reasons a charge may appear twice from a merchant. In most cases, the merchant will only debit your account once. The additional holds will most likely be released after three business days. PSECU can release the additional holds per your request; however, this does not guarantee that additional charges will not post to your account. Before calling us, please contact the merchant to ensure that they plan on posting only one charge. If you have additional questions, please call us at 800.237.7328, extension 3872.

PSECU does not keep records of PINs for Debit Cards, Credit Cards or ATM cards for security purposes. If you do not know your PIN, you have two options. Once you notify us, we can send a letter to you with your new PIN. The letter would arrive in five to seven business days. The second option would be to close your current card and order a new card, which would take seven to 10 business days to arrive. If you need assistance with your PIN, please call us at 800.237.7328, extension 3872.

The Visa® Debit Card is accepted everywhere Visa debit is accepted for purchases. The purchase is processed the same way as a Visa credit purchase: the merchant swipes your card, receives an authorization, and you sign for it. The difference is that instead of the charge going against a line of credit, the funds are deducted from your Checking Shares (S4). In addition, the Debit Card also functions as an ATM card allowing you to perform withdrawals, deposits, transfers and other services at an ATM from your Checking (S4) or Regular (S1) shares with the use of a PIN. If you have any additional questions, please call us at 800.237.7328, extension 3872.

Congratulations on making the smart decision to transfer high-interest credit card balances to your PSECU Visa®. Our Visa cards have low rates, and there are no PSECU balance transfer fees!

You may transfer balances from other credit cards to your PSECU Visa® using online banking. Just log into your account, click on "Move Money," then click on "Visa® Balance Transfer " from the left menu. A check is generated to payoff other balances and is applied to your PSECU Visa line of credit.

These Visa® Balance Transfers will be treated as a cash advance at PSECU's current promotional rate and term.

You may have up to 10 outstanding Visa® Balance Transfers at one time. The total amount of outstanding transfer requests can not total more than your available credit.  The minimum amount is $250.

Please note: There is no grace period on Visa® Balance Transfer Checks. Finance charges will begin to accrue on the date the check is posted to your Visa.

For additional details, please call us at 800.237.7328 , extension 3872.

You can have your account set up to automatically transfer your monthly Visa® payment from any PSECU share account. You can choose to pay the minimum payment, a specific amount higher than the minimum payment, or the amount necessary to avoid finance charges. These payments are transferred automatically from your account on the 25th of every month. 

To set up a Visa automatic payment, please call us at 800.237.7328.

No. Visa® Balance Transfers cannot be used to pay off any other PSECU loan.