Banking FAQs: General


For general account information, you can call us toll-free at 800.237.7328. Additional phone numbers are available on the Contact page.

In order to get started using Quicken online, please follow this link to register for the service.

Quicken has Help options available within the software and at the Quicken support site.

Please contact Lisa Kennedy, Financial Education Analyst, with any additional questions at
Any PSECU member who is a graduating high school senior and planning on attending a two- or four-year community college, college or university is eligible to apply for a PSECU Scholarship. Please note that joint owners are not automatically PSECU members. An applicant must be a member of PSECU by December 31, 2019 to be eligible to apply for the 2020 scholarship.

The applications are usually available by mid-October of each year. The scholarship information will be included in the 4th Quarter issue of PSECU's re:member newsletter, as well as on

No. To be fair to each student, the rules must be strictly adhered to by all applicants.

You can confirm receipt by calling us at 800.237.7328, extension 2189. The scholarship applications are logged as they are received, and the log will be available to verify receipt of the application.

The winners are notified after PSECU's Board of Directors makes their selections. The winners are usually selected at the second Board meeting in April. All applicants are notified as to the outcome of the Board's selections in late April or early May. The winners are also featured in the 3rd Quarter issue of PSECU's re:member newsletter.

The scoring is based on four parts: Academic Record, Standardized Test Scores (SAT/ACT), Activities, and an Essay. The winners are chosen by the PSECU Board of Directors. Before the Board of Directors receives the applications for review, all identifying information is removed from the applications.

No. The only requirement is that it is a two- or four-year community college, college or university.

Yes, you must be a member of PSECU. Individuals with a custodial account are eligible to apply. Please note that joint owners are not considered members. You must be a member by December 31, 2019 to be eligible to apply for the 2020 scholarship.

To join PSECU, international students will need varying identification documents, depending on residency status. Please provide these documents when completing your application:

Permanent Resident Alien: Valid U.S. Driver’s License OR Valid U.S. Government-Issued ID Card
AND Current I-551 (Permanent Resident Card)
AND your Social Security Card

Non-Resident Alien:
Current Passport
AND Visa with I-94 Departure/Arrival Record
AND I-20 Student Visa or DS 2019

For a Non-Resident Alien who has no SSN:
No additional documents are required

For a Non-Resident Alien who has SSN:
Above documents, AND you will need to complete a W8BEN IRS form, available on by searching “W8BEN” and selecting the PDF form
AND your Social Security Card

You may call PFS directly at 800.831.7171 or email For more information, visit their website.

PFS's staff of financial professionals can help with a variety of planning services, including financial planning, retirement income planning, investing, life insurance, college education planning, long-term care planning and estate planning.

Visit the PFS website for more Information.

* Non-deposit investment products and services are offered through CUSO Financial Services, L.P. ("CFS"), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. PSECU has contracted with CFS to make non-deposit investment products and services available to credit union members.

Whether you're interested in developing a workable spending and savings plan, getting out of debt, buying a home or planning for your financial future, we want to help. That's why we've provided access to free and confidential financial counseling and education through BALANCE.  BALANCE is a financial education and counseling service committed to helping individuals and families nationwide take control of their finances and reach their goals.

For more information, call 888.456.2227 to get your financial questions answered by a certified counselor, or learn more about our WalletWorks financial wellness resources here.

Online banking access is available 24/7. If you need to speak with member service, representatives are available by phone at 800.237.7328 during the following times:
  • Monday through Friday: 8 a.m. to 9 p.m.
  • Saturday: 9 a.m. to 5 p.m.
Please use our secure account unlock process to view your User ID, change your password, and unlock your online access.

To help us better serve our members, PSECU has enlisted help from an industry leader in feedback to survey members’ experience on our behalf. If you receive a survey, please take a few minutes to tell us your honest opinion.

In the survey, you will never be asked for your account number or Social Security number. Please do not include your personal information or specific account-related questions in survey responses. If you want to contact us about account issues, please send a secure email through online banking or call us at 800.237.7328.