Banking FAQs: Mobile Apps & Online Banking
FAQs
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PSECU supports the latest versions* of the following browsers:
- Microsoft® Internet Explorer (on Windows®)
- Apple® Safari® (on Mac®)
- Mozilla® Firefox®
- Google® Chrome®
* The latest versions are defined as those supported by the manufacturer.
PSECU's online banking system does not support beta, pre-release, or mobile browsers.
For security reasons, your online banking session will automatically timeout after 10 minutes of inactivity. However, while you are actively using the site, your session should not timeout.
If you are having difficulty accessing your account, please be sure you have created a User ID. If you forgot your User ID or password, use our Self-Service Unlock process.
If you have forgotten your account number or account PIN, please call 800.237.7328 and a Member Service Representative will be happy to assist you.
Our call center hours are:
Monday - Friday from 8 a.m. to 9 p.m.
Saturday from 9 a.m. to 5 p.m. (ET).
Merchants may clear your check electronically which means a check image may not be available. Our online banking system will indicate if the check cleared electronically when you click on the check number.
If you'd like us to mail a copy of a check to you, please call at 800.237.7328. Please note that a fee may apply.
If you are having difficulty accessing your account, use our Self-Service Unlock process to unlock your account from your computer or click "Forgot Password?" on the login screen to unlock your account on your phone. You can also call us at 800.237.7328 to speak to a member service representative during regular business hours.
The following cannot be deposited with Mobile Deposit.
- PSECU Check Drawn on the Same PSECU Account – The deposit of a check that is drawn from and deposited to the same accountholder’s account at PSECU is PROHIBITED. Deposits of this nature may result in the immediate revocation of services.
- Non-Negotiable Items – The deposit of any item stamped with a “non-negotiable” watermark is PROHIBITED. Deposits of this nature may result in the immediate revocation of Services.
- Altered Checks – An altered check is any check that contains evidence of a change (correction fluid, crossed out amounts, etc.) to information on the face of the check. Members with altered checks MUST get a replacement check from the maker before PSECU will accept the deposit.
- Foreign Checks – A foreign check is any check that is issued to you by a financial institution in another country (Canada, France, etc.). Foreign checks may ONLY be deposited by mail. You must remit all foreign checks to PSECU Funds Management Unit, P.O. Box 67013, Harrisburg, PA 17106-7013.
- Savings Bonds – Savings bonds are not accepted through remote deposit.
- Incomplete Items – An incomplete item is any item that does not contain signatures of the maker, endorsement signatures, or is missing any of the information required during key-entry in a Deposit Session.
- Stale-Dated Checks – Certain checks contain instructions such as “Void 90 days after issue date” or “Must be cashed within six months of issue date.” Members with stale- dated checks MUST get a replacement check from the maker before PSECU will accept the deposit.
- PSECU Check Drawn on Personal Account (Business Accounts Only) – The deposit of a personal check that is drawn on the accountholder’s personal checking at PSECU is PROHIBITED. Deposits of this nature may result in the immediate revocation of Services.
- Third Party Checks – The deposit of a check that is made payable to a person who is not listed as an accountholder may result in the immediate revocation of Services.
- Substitute Checks (IRD) – Substitute checks that are created as a reproduction of a digital image of an original check are not accepted through remote deposit.
- Cash – The deposit of cash is PROHIBITED. Deposits of this nature may result in the immediate revocation of Services.
Important: You will only be able to cancel the transfer if the recipient has not yet claimed the funds. Transfers done from your Transfer List or to individuals with PayPal accounts may occur immediately.
To cancel the transfer before the funds are claimed, go to "Move Money," then "Transfer Out," then select "Other Members." Click "View Your Pending Transfers" near the top of the screen. Here, you'll be able to see your pending transfers, and a "Cancel" link will display if the transfer can still be canceled.
If the recipient has already claimed the funds, you will not be able to cancel the transfer. The recipient would need to transfer the funds back to you.
Important: You will only be able to cancel the transfer if the recipient has not yet claimed the funds.
To cancel the transfer before the funds are claimed, go to “Move Money,” then “Transfer Out,” then select the “Non-PSECU Members.” Click “View Your Pending Transfers” near the top of the screen. Here, you’ll be able to see your pending transfers, and a “Cancel” link will display if the transfer can still be canceled.
If the recipient has already claimed the funds, you will not be able to cancel the transfer. The recipient would need to transfer the funds back to you.