Security & Privacy
PSECU President & Fellow PSECU Member
We contract with a card security company that monitors our cardholders' usage and flags transactions that may be considered fraudulent. This company may contact you when it detects a possible fraudulent transaction on your PSECU card.
Should you receive a call from this company during our regular business hours (Monday - Friday, 8 a.m. to 9 p.m. and Saturday, 9 a.m. to 5 p.m.), please contact us to verify the legitimacy of the call at 800.237.7328, extension 3872. We also recommend you log into your account to verify card transactions.
For added security, our free alerts service is available in online banking under “My Profile.” You can manage your alerts in our mobile app by selecting “More,” then "Settings" and "Alerts." Once you've selected your alerts, you'll receive notices through the delivery method of your choice – either email, text to your mobile phone, or both.
To report a lost or stolen ATM / Debit Card card, call 800.237.7328, extension 3872.
Debit Card and Visa® cardholders: If you are calling after PSECU business hours, call 800.556.5678, nationwide or 402.222.3600, International to report these cards lost or stolen. You will need to contact PSECU on the next business day to order replacement cards.
To locate surcharge-free ATMs, use PSECU’s ATM Locator.
All Visa® products, including the PSECU Visa Credit Card and the Debit Card, offer zero liability for fraudulent charges if your card is lost or stolen.
PSECU monitors for fraudulent activity on all cardholder accounts; but cardholders must protect their accounts by checking their monthly statements and reviewing all transactions in a timely fashion. Account history can also be reviewed in online banking.
To help you keep on top of your accounts, PSECU offers an online banking service that automatically sends you an e-mail or text when a Visa purchase is made. If you're not already receiving e-Alerts, sign up today. Log into your account and click on Alerts and Notices in "My Profile."
Once the charge in question posts to your account, please attempt to contact the merchant first for clarification on the charge, and if necessary, request a credit be issued. Note the date and time of your call, as well as the name of the person you spoke with, their phone number and what was said. This information will help us build a case in the event the transaction needs to be disputed.
If a credit does not post to your account within 30 days or the merchant refuses to credit your account, please contact PSECU at 800.237.7328, extension 3872.
Yes, if you initiated the call. Even if you did not authorize the charge and are calling a merchant to inquire why they charged your account, the merchant may ask for your name, address, or other identifying information. If they cannot locate the charge using this information, you may want to offer your card number. Some merchants are able to locate a transaction by your card number. This will help them to explain the charge and resolve the problem. Always contact PSECU if there is a problem because we may have additional advice or suggestions.
We recommend against giving your card number or other personally identifiable information during a call you did not initiate. The call could be an attempt at identity theft.
Fraudsters will use all kinds of tricks to get you to divulge your personal and financial data - spoofed emails and websites designed to look authentic, even phone calls and text messages. PSECU will never ask you for personal information in a call you did not initiate!
If you receive suspicious calls or communications referencing PSECU, please call us at 800.237.7328 or email firstname.lastname@example.org. Please note, this inbox is for incoming messages only and you will not receive a response.
Our guarantee promises that in the event our system is ever compromised and any of your funds are improperly removed from your PSECU account without your authorization, you will be 100% covered!