Yes. Co-applicants should apply with you when you open your credit card account. We’ll need current identification, and income and contact information for all applicants.
If you just want to add an authorized user, you can do that, too. For instance, you might add employees or your business manager to your account as authorized users. These individuals are allowed to use your business credit card account but aren’t legal account owners.
Only the primary cardholder can add authorized users to your Business Credit Card Account.
Yes. You can have your account set up to automatically transfer your monthly Visa® payment from any PSECU share account. You can choose to pay the minimum payment, a specific amount higher than the minimum payment, or the amount necessary to avoid finance charges. These payments are transferred automatically from your account on the 25th of every month.
To set up a Visa automatic payment, please call us at 800.237.7328.
By giving the merchant your card number, you have authorized payment. PSECU cannot then prevent the merchant from posting your charge. If there is an error or a problem with a charge, please contact us at 800.237.7328, extension 3872. You may need to complete additional steps before we can attempt to dispute the charge.
Yes, if you initiated the call. Even if you did not authorize the charge and are calling a merchant to inquire why they charged your account, the merchant may ask for your name, address, or other identifying information. If they cannot locate the charge using this information, you may want to offer your card number. Some merchants are able to locate a transaction by your card number. This will help them to explain the charge and resolve the problem. Always contact PSECU if there is a problem because we may have additional advice or suggestions.
We recommend against giving your card number or other personally identifiable information during a call you did not initiate. The call could be an attempt at identity theft.
Dealers should list PSECU on the title at this address:
Pennsylvania State Employees Credit Union
P.O. Box 67013
Harrisburg, PA 17106-7013
Once the charge in question posts to your account, please attempt to contact the merchant first for clarification on the charge, and if necessary, request a credit be issued. Note the date and time of your call, as well as the name of the person you spoke with, their phone number and what was said. This information will help us build a case in the event the transaction needs to be disputed.
If a credit does not post to your account within 30 days or the merchant refuses to credit your account, please contact PSECU at 800.237.7328, extension 3872.
To report a lost or stolen ATM / Debit Card card, call 800.237.7328, extension 3872.
Debit Card and Visa® cardholders: If you are calling after PSECU business hours, call 800.556.5678, nationwide or 402.222.3600, International to report these cards lost or stolen. You will need to contact PSECU on the next business day to order replacement cards.
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