All users of online banking are asked to create a User ID. You'll need this every time you access your account online or use mobile banking. (When you call us or visit us in person, you will need to provide your membership account number and membership account PIN.)
An additional security measure for online access.
You have a membership account PIN needed to access your account when you use our downloadable app, when you call us, and when you visit us in person. You also have PINs for your PSECU cards. We strongly recommend using different PINs for each.
Reminder: PSECU staff cannot provide your PIN and password to you. You can reset your password by clicking on "Forgot password or User ID?" link under the Member Login area on psecu.com. You can also reset your password, as well as your member account PIN, within online banking under "My Profile."
Card Security Service
We contract with a company who monitors our cardholders' usage and flags transactions that may be considered fraudulent.
IMPORTANT: Our contracted card security service may contact our cardholders when it detects transactions that may be fraudulent. The company's acronym is very similar to ours - PSCU - so it may appear to be a phishing attempt. PSCU has the following numbers:
Should you receive a call during our business hours (Mon-Fri 8 a.m. to 9 p.m. and Sat. 9 a.m. to 5 p.m.), you can call us to verify the legitimacy of the PSCU call. Our number is 800.237.7328, extension 3872. We also recommend you log into your account to verify transactions.
Due to the nature of a PSCU call, they will have to ask for limited personal information to confirm they are talking to you, the cardholder. As always, use caution in your responses.