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Rated 2 out of
5
by
Christoph from
Different Answer
So first off getting a loan was pretty smooth except the fact that, I was told to send in paper work not a problem. Then I call a few days later and they said it wasn't the right paper work, even the first set of paper work was what I was told to send. Ok still not that big of a deal. I get accepted for the loan,great go to the dealership fax over the paperwork that I needed to send them.
I call to confirm everything was done properly cause hey lets face it who doesn't want to get into the new vehicle right.. So when I speak with the person she said that I just missed the cut off and that the check will go out the next day, OK no problem. Call the following day to make sure it went out and to double check it was UPS. Was told it wasnt and that the check went out the following night and I couldn't change it cause it was already in the mail. So now I have to call the dealership and explain that it will be about another day till I get the check.
So I call the next day to see if I can get a tracking number to see when Id get the check. I was then told that the check went out in today's mail. So now I have to call the dealership again and explain that I wont be getting the vehicle for another week cause the check may not be at my house in time and I go on vacation.
It is an embarrassing feeling when you have to call the dealership and change your story three times. All because it seems that the system constantly changes. To be honest I may possibly going to look for another credit union. So to you who are on the fence make sure you ask questions and possibly call back once or twice to make sure you get the same story and check list
Date published: 2019-07-27
Rated 5 out of
5
by
EricS from
Amazing customer support
I used PSECU for a recent auto loan. We were off to a shaky start, as they sent the wrong type of check (it was a bit of a different kind of loan since I bought a Tesla and they don't have "dealerships). I was stressing out a bit as my appointment to pick up my car was nearing, and I had to wait until they received the check I mailed back to send the correct one. They came through in the end as they sent the check first AM to my home in Arizona. Donna was particularly helpful. She was super kind and made a point to make sure I got what I needed in time. Thanks so much!
My only complaints about the process was obviously the confusion over the Tesla (I understand, it's new) and the fact that they can't wire transfer or put the money in my checking account for auto loans. Hopefully there's more options in the future.
Date published: 2019-05-14
Rated 5 out of
5
by
Central PA Gal from
I love having PSECU auto loan in place
I love my PSECU account! I love having my PSECU auto loan in place before going to the dealership, my price is set and I can easily say "no" to stuff I don't want or need.
Date published: 2019-04-21
Rated 5 out of
5
by
Andre from
Thumbs up
I’ve owned cars for 7 years without getting a loan and PSECU was my first financing experience. I didn’t know that it can be this easy! I applied for a loan, got the approval within about 2 minutes, and the check was in the mail in about 3 days. Even when I had an issue with the first check, the staff was very helpful in resolving my issue and providing another option. I will definitely consider PSECU when looking for future loans.
Date published: 2019-01-30
Rated 1 out of
5
by
Eggie from
PSECU is not always the best choice for auto loans
PSECU stopped payment on my dealers check after I had taken delivery of the vehicle because of their program limitations. Trying to resolve the issue was frustrating because you can't visit a branch or reach a member of management through the 1-800 number. Final resolution took too long, created embarrassment and resulted in a lot of unanticipated costs for me. Extremely disappointed after having such a long and successful relationship with the credit union.
Date published: 2019-01-24
Rated 1 out of
5
by
annoyed from
not explained
Make sure you have the process EXPLAINED to you that when you are approved for a certain amount that that amount DOES NOT INCLUDE TAXES , FEES that are normally included in a car loan purchase.
If the total amount needed is greater than what PSECU considers as the cars value, they increase your interest rate by 2% when you are quoted 3.49.
Very frustrating rule
Date published: 2018-12-18
Rated 5 out of
5
by
Billy58 from
Never Lets me Down
I have borrowed from PSECU several times and it is the only place to borrow and not be crushed with high interest rates. They also feature a great customer support center. I am usually very happy with how quick they approve the loans.
Date published: 2018-11-20
Rated 3 out of
5
by
kmm826 from
Long Time Customers
My husband and I have been members of PSECU for about 25 years. We have done all of our banking through PSECU. We recently took out a loan for a motorcycle that we thought was under the 100% value to borrow. When the paperwork came the interest rate was 2% higher than original rate. When I called I was told it was because the vehicle value was over 100% of the loan. My complaint is that we got the paperwork and signed everything and then realized the interest rate was different. When I called I was told that the value of the motorcycle was over 100% of the loan. Don't you think that after being a customer of 25 plus years that PSECU would give you a courtesy call and tell you that the interest rate is going to be 2% higher than you originally thought? Nope - now I have to wait until I pay down the loan below 100% of the value and refinance it for $1,000 more! Absolutely ridiculous. I have always been a big fan of PSECU but this whole experience has been terrible. Very disappointed that loyal customers are just treated like a number!
Date published: 2018-10-23