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Rated 5 out of 5 by EricS from Amazing customer support I used PSECU for a recent auto loan. We were off to a shaky start, as they sent the wrong type of check (it was a bit of a different kind of loan since I bought a Tesla and they don't have "dealerships). I was stressing out a bit as my appointment to pick up my car was nearing, and I had to wait until they received the check I mailed back to send the correct one. They came through in the end as they sent the check first AM to my home in Arizona. Donna was particularly helpful. She was super kind and made a point to make sure I got what I needed in time. Thanks so much! My only complaints about the process was obviously the confusion over the Tesla (I understand, it's new) and the fact that they can't wire transfer or put the money in my checking account for auto loans. Hopefully there's more options in the future.
Date published: 2019-05-14
Rated 5 out of 5 by Central PA Gal from I love having PSECU auto loan in place I love my PSECU account! I love having my PSECU auto loan in place before going to the dealership, my price is set and I can easily say "no" to stuff I don't want or need.
Date published: 2019-04-21
Rated 5 out of 5 by Andre from Thumbs up I’ve owned cars for 7 years without getting a loan and PSECU was my first financing experience. I didn’t know that it can be this easy! I applied for a loan, got the approval within about 2 minutes, and the check was in the mail in about 3 days. Even when I had an issue with the first check, the staff was very helpful in resolving my issue and providing another option. I will definitely consider PSECU when looking for future loans.
Date published: 2019-01-30
Rated 1 out of 5 by Eggie from PSECU is not always the best choice for auto loans PSECU stopped payment on my dealers check after I had taken delivery of the vehicle because of their program limitations. Trying to resolve the issue was frustrating because you can't visit a branch or reach a member of management through the 1-800 number. Final resolution took too long, created embarrassment and resulted in a lot of unanticipated costs for me. Extremely disappointed after having such a long and successful relationship with the credit union.
Date published: 2019-01-24
Rated 1 out of 5 by annoyed from not explained Make sure you have the process EXPLAINED to you that when you are approved for a certain amount that that amount DOES NOT INCLUDE TAXES , FEES that are normally included in a car loan purchase. If the total amount needed is greater than what PSECU considers as the cars value, they increase your interest rate by 2% when you are quoted 3.49. Very frustrating rule
Date published: 2018-12-18
Rated 5 out of 5 by Billy58 from Never Lets me Down I have borrowed from PSECU several times and it is the only place to borrow and not be crushed with high interest rates. They also feature a great customer support center. I am usually very happy with how quick they approve the loans.
Date published: 2018-11-20
Rated 3 out of 5 by kmm826 from Long Time Customers My husband and I have been members of PSECU for about 25 years. We have done all of our banking through PSECU. We recently took out a loan for a motorcycle that we thought was under the 100% value to borrow. When the paperwork came the interest rate was 2% higher than original rate. When I called I was told it was because the vehicle value was over 100% of the loan. My complaint is that we got the paperwork and signed everything and then realized the interest rate was different. When I called I was told that the value of the motorcycle was over 100% of the loan. Don't you think that after being a customer of 25 plus years that PSECU would give you a courtesy call and tell you that the interest rate is going to be 2% higher than you originally thought? Nope - now I have to wait until I pay down the loan below 100% of the value and refinance it for $1,000 more! Absolutely ridiculous. I have always been a big fan of PSECU but this whole experience has been terrible. Very disappointed that loyal customers are just treated like a number!
Date published: 2018-10-23
Rated 5 out of 5 by ALauren from excellent I have been a member for a long time. I feel PSECU has always been fair. Do not expect like some below that the world does not have rules when you do not pay your auto loan. Expect to pay any auto loan on time. If you are a college grad like some below with no credit history, maybe try a much cheaper vehicle as your first vehicle. Your parents are more than welcome to co sign on your loan if not. wink wink. Especially since they are willing to write a review instead of letting a college graduate do it themselves. lol I have had two vehicles loans through PSECU and 3 personal loans. They have always been great with my needs since I was 18.
Date published: 2018-10-09