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Rated 4 out of 5 by YariM from Great Experience The application process was very fast, even with some chit chat and questions, we were done in less than 10 minutes. Additionally it was hassle free, no additional documentation or waiting needed. To top it off, the rates are much better than what I was offered elsewhere. I immediately recommended a family member to not only become a member but to also get a loan through PSECU!
Date published: 2020-02-06
Rated 1 out of 5 by alibaba9276 from Horrible experience Application took forever, I had to call over 10 times to get the correct paperwork sent to me. I sent my title to the collateral dept. about a month ago and now I just received a notice that I need to order and pay for a duplicate title. Never again!
Date published: 2020-01-28
Rated 5 out of 5 by jk44 from loan approval Love PSECU easy and fast approval..no hazzle. Got check in two days.
Date published: 2020-01-05
Rated 5 out of 5 by Jakrealtor from Used car loan, credit Card and personal Loan The online process was simple, the Rates are excellent
Date published: 2019-11-22
Rated 5 out of 5 by KAREN18 from Auto Loan Approval I logged into my account, applied for an auto loan and instantly received an approval! PSECU has been my go to for all loans for the last several years!
Date published: 2019-11-07
Rated 5 out of 5 by Jay B 67 from Auto loan I have been a customer with PSECU for a little while now. i have gotten a loan for a jeep and refinanced the loan on my car with such an ease of process it was fantastic. just the other day i got another auto loan on a new vehicle. the loan officer that i was talking to talked to me for almost 50 minutes to answer all my questions explain to me about how if i finance more then the value of the vehicle my interest rate would go up by 2% or 3% depending on amount over. This helped me decide if i wanted to do a down payment or not and I will have the check for it by the end of this week to go get my new vehicle. I have always had a great experience with PSECU loans and their normal customer service for my other accounts.
Date published: 2019-10-14
Rated 2 out of 5 by steve17 from Disappointed with Loan Process I have been a member of PSECU since 1986; for the most part, the credit union has treated me pretty well. HOWEVER, I recently applied for an auto loan and besides having to provide some additional paperwork, I finally got an email approving my loan, but it does not provide any email link or name of department to contact to provide the final pieces of information they require to cut the check The lack of this information now requires me to go through multiple steps on their Self-Service telephone system to find the right person to talk with. NOT a VERY member-friendly service! Come on PSECU, separate yourselves from banks who treat their customers this way and become more customer-friendly to your members.
Date published: 2019-10-07
Rated 1 out of 5 by jettadude06 from Disappointed - Process Changes I have had a relationship with PSECU since 2011, including multiple auto loans. Something has changed in recent months as I am now being denied for a new loan to replace a car that I'm having trouble with. My credit score has improved since my last approval, but my loan was declined. Also, it took 2 full days to get a decision. I have other accounts that are in good standing and money in my accounts to show I can repay the loan. Really disappointed in PSECU's lending and approval process.
Date published: 2019-09-20
Rated 1 out of 5 by TerryJ from Horrible loan process time I've been a member for over 30 years and used to finance everything through PSECU. For the past few years there seems to have been a change of hands in the loan department. It took 5 days to approve a simple car loan, but it's too late, I already sealed the deal with another bank via the car dealership and it was at a lower rate. Who do we need to vote out to get this department back to it's former glory?
Date published: 2019-09-10
Rated 5 out of 5 by KRC1 from Great Service as Usual PSECU rates are competitive as usual. PSECU loan department personnel are quick to answer any questions and walk you through the process. Online application is simple; just remember to undo any credit report freezes you may have in place. I've been financing vehicles through PSECU for over 20 years without a problem.
Date published: 2019-09-05
Rated 1 out of 5 by Johnnuy from literally great except interest rate almost double i had the title, taxes and fees tacked onto the loan when i purchased the vehicle and it raised my interest rate from 3.49 to 5.49. This is not properly explained and the way that the process goes, its easily overlooked until you get your first bill and psecu says it went up 2% and you cant go back to change it.
Date published: 2019-08-26
Rated 1 out of 5 by brian201 from Loan Approval PSECU makes you jump through hoops to approve a loan. Even though my wife and I have used PSECU for years and have money deposited into our accounts regularly they want to a letter from her employer because she started a new job recently. For a small auto loan are you kidding me?! Go elsewhere, because this bank does not take history into consideration when trying to deal with them.
Date published: 2019-08-16
Rated 2 out of 5 by Christoph from Different Answer So first off getting a loan was pretty smooth except the fact that, I was told to send in paper work not a problem. Then I call a few days later and they said it wasn't the right paper work, even the first set of paper work was what I was told to send. Ok still not that big of a deal. I get accepted for the loan,great go to the dealership fax over the paperwork that I needed to send them. I call to confirm everything was done properly cause hey lets face it who doesn't want to get into the new vehicle right.. So when I speak with the person she said that I just missed the cut off and that the check will go out the next day, OK no problem. Call the following day to make sure it went out and to double check it was UPS. Was told it wasnt and that the check went out the following night and I couldn't change it cause it was already in the mail. So now I have to call the dealership and explain that it will be about another day till I get the check. So I call the next day to see if I can get a tracking number to see when Id get the check. I was then told that the check went out in today's mail. So now I have to call the dealership again and explain that I wont be getting the vehicle for another week cause the check may not be at my house in time and I go on vacation. It is an embarrassing feeling when you have to call the dealership and change your story three times. All because it seems that the system constantly changes. To be honest I may possibly going to look for another credit union. So to you who are on the fence make sure you ask questions and possibly call back once or twice to make sure you get the same story and check list
Date published: 2019-07-27
Rated 5 out of 5 by EricS from Amazing customer support I used PSECU for a recent auto loan. We were off to a shaky start, as they sent the wrong type of check (it was a bit of a different kind of loan since I bought a Tesla and they don't have "dealerships). I was stressing out a bit as my appointment to pick up my car was nearing, and I had to wait until they received the check I mailed back to send the correct one. They came through in the end as they sent the check first AM to my home in Arizona. Donna was particularly helpful. She was super kind and made a point to make sure I got what I needed in time. Thanks so much! My only complaints about the process was obviously the confusion over the Tesla (I understand, it's new) and the fact that they can't wire transfer or put the money in my checking account for auto loans. Hopefully there's more options in the future.
Date published: 2019-05-14
Rated 5 out of 5 by Central PA Gal from I love having PSECU auto loan in place I love my PSECU account! I love having my PSECU auto loan in place before going to the dealership, my price is set and I can easily say "no" to stuff I don't want or need.
Date published: 2019-04-21
Rated 5 out of 5 by Andre from Thumbs up I’ve owned cars for 7 years without getting a loan and PSECU was my first financing experience. I didn’t know that it can be this easy! I applied for a loan, got the approval within about 2 minutes, and the check was in the mail in about 3 days. Even when I had an issue with the first check, the staff was very helpful in resolving my issue and providing another option. I will definitely consider PSECU when looking for future loans.
Date published: 2019-01-30
Rated 1 out of 5 by annoyed from not explained Make sure you have the process EXPLAINED to you that when you are approved for a certain amount that that amount DOES NOT INCLUDE TAXES , FEES that are normally included in a car loan purchase. If the total amount needed is greater than what PSECU considers as the cars value, they increase your interest rate by 2% when you are quoted 3.49. Very frustrating rule
Date published: 2018-12-18
Rated 5 out of 5 by Billy58 from Never Lets me Down I have borrowed from PSECU several times and it is the only place to borrow and not be crushed with high interest rates. They also feature a great customer support center. I am usually very happy with how quick they approve the loans.
Date published: 2018-11-20
Rated 3 out of 5 by kmm826 from Long Time Customers My husband and I have been members of PSECU for about 25 years. We have done all of our banking through PSECU. We recently took out a loan for a motorcycle that we thought was under the 100% value to borrow. When the paperwork came the interest rate was 2% higher than original rate. When I called I was told it was because the vehicle value was over 100% of the loan. My complaint is that we got the paperwork and signed everything and then realized the interest rate was different. When I called I was told that the value of the motorcycle was over 100% of the loan. Don't you think that after being a customer of 25 plus years that PSECU would give you a courtesy call and tell you that the interest rate is going to be 2% higher than you originally thought? Nope - now I have to wait until I pay down the loan below 100% of the value and refinance it for $1,000 more! Absolutely ridiculous. I have always been a big fan of PSECU but this whole experience has been terrible. Very disappointed that loyal customers are just treated like a number!
Date published: 2018-10-23
Rated 5 out of 5 by ALauren from excellent I have been a member for a long time. I feel PSECU has always been fair. Do not expect like some below that the world does not have rules when you do not pay your auto loan. Expect to pay any auto loan on time. If you are a college grad like some below with no credit history, maybe try a much cheaper vehicle as your first vehicle. Your parents are more than welcome to co sign on your loan if not. wink wink. Especially since they are willing to write a review instead of letting a college graduate do it themselves. lol I have had two vehicles loans through PSECU and 3 personal loans. They have always been great with my needs since I was 18.
Date published: 2018-10-09
Rated 4 out of 5 by satisifiedcustomer from Website Changes What happened to the repayment calculator for each type of loan on your website. Miss this feature greatly.
Date published: 2018-09-18
Rated 1 out of 5 by Mrtn from Unforgiving Unfortunately I came across a bad point in my financial situation, I missed 1 car payment. Made 51 payments on time. My current vehicle now needs work and will cost more than the car itself is worth. Because I missed one payment they have refused to help me to purchase a new vehicle. When I am in absolute need of a loan and it’s bad timing, they do not personally care or take into consideration your situation. I paid my dues and I am back on track but it still does not matter. I’ve had my car loan with PSECU since Feb 2015 never had any issues until last month. Sometimes we fall on hard times unfortunately they do not see it that way. Sadly I couldn’t be more disappointed in their decisions. And even more sad is this review isn’t going to change anything or my bad situation I’m in, just let’s others know they are not willing to really help in your time of need depending on your situation. If I do not have a car, I can’t work, If I don’t work, I can’t make make money, no money=no car payment.... I guess they’re covered no matter what, but for me I am the unfortunate one this round.
Date published: 2018-07-09
Rated 5 out of 5 by Ladyk from Wonderful Service My application approval was very timely! Great service!
Date published: 2018-07-04
Rated 5 out of 5 by Rich7345 from Auto Loan: Becoming a member of PSECU was a smart decision for me and my family. Applying for an Auto Loan and getting approved was a snap! Awesome service! Thank you PSECU!
Date published: 2018-06-27
Rated 5 out of 5 by Swer from Great bank to work with. Customer service is always helpful, knowledgeable, and polite.
Date published: 2018-06-27
Rated 4 out of 5 by James83 from Easy to use PSECU is easy to work with- on the phone and on line
Date published: 2018-06-27
Rated 1 out of 5 by loyalnomore from Awful My daughter could not get approved for 5000 auto loan. Recent college grad, just got her first job offer. has been a member of PSECU since she was one. Turned down because of no credit history!!!
Date published: 2018-06-21
Rated 5 out of 5 by Lady from ACCEPTED ME AS FIRST TIME CAR BUYER & SECOND First time car buyer got accepted which was awesome. Paid the loan off within a year applied again was approved. Very easy process had a hick up getting check overnighted but they made it right and got it in time. Other than that i have no issues with them. Plan on referring a family member soon , hopefully they will be just as great with them.
Date published: 2018-06-11
Rated 5 out of 5 by Glaris from Excellent product and easy application services This product is absolutely the best in the market. I owed so much money to the original loan company, when PSECU approved my car loan I saved about $18,000 instantly. I only owed about 18 months of the loan PSECU gave me. I saved tons of money. Also, they can take directly out of my pay check every two weeks which is awesome! I don't have to worry about sending the payment. They take care of everything. I wish I can do the same with home mortgage. The best company ever!
Date published: 2018-06-11
Rated 5 out of 5 by Renae from Great Loan Rate and Superior Service As busy professionals, my wife and I appreciated the ease of loan application and the speed of approval. PSECU was a natural choice for us as we did our research for lending agencies and rates. PSECU had the best rates. That coupled with your great reputation made our choice easy.
Date published: 2018-06-06