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Rated 1 out of
5
by
ED72 from
no confidence these days in their members
for 20 years I have been financing my vehicles through the PSECU. my last auto loan I paid off 1 1/2 years early and then last week I wanted to re-finance my other car through the PSECU that is financed with another institution with a $12,000.00 balance, I'm now retired have a great retirement but now they want a lot of paperwork for some reason. and they no longer have confidence in me repaying the loan I guess even though I've never been late by even a day in almost 20 years of having auto loans with them. they direct me to a site that is almost impossible to access . I'm done with the PSECU
Date published: 2020-06-25
Rated 5 out of
5
by
Silverado from
Best Credit Union To Deal With
The Autodraft check was the easiest yet. By far the best way to buy a vehicle with a loan. You have the buying power to go select any vehicle you want on that Dealerships lot. My check was mailed to me fast, and the team at PSECU were great at answering all my questions
Date published: 2020-05-18
Rated 1 out of
5
by
Grady from
Living in the past
Got approved for a loan and tried to purchase a car online through Tesla or Carvana. It's 2020, I haven't stepped foot in a PSECU bank in over 8 years, and EVERYTHING I do with my account is done electronically. Yet, for some reason, I can't use this loan to buy a Tesla online, I have to physically hand someone a check. Unfortunately, I can't physically hand anyone a check when purchasing a car online. Super inconvenient banking system. If your'e going to be electronic, either make it all electronic, or none of it. This shouldn't be this difficult to buy a car in 2020, especially when I can do it from my couch and finance thru another bank. Does anyone know where a PSECU branch is anymore? Do they exist?
Date published: 2020-04-13
Rated 5 out of
5
by
Jeff70 from
Buying my "End of Lease" auto
Tim in the Loan Dept assisted me in completing my appication. He was a tremendous help in making sure that I had everything needed for completion. Also very polite.
Date published: 2020-02-25
Rated 3 out of
5
by
Annoyed48 from
Paying loan off early
Their service is pretty good but if you try to pay off your loan early it's a pain.
They won't accept electronic money transfers over 1500.00 dollars.
So it's either drop a check in the mail (oh yes, let me drop a check in the mail for thousands of dollars and pray they get it)
Or jump through their "shares" system.
Not happy.
Date published: 2020-02-25
Rated 5 out of
5
by
Saab Girl from
easy, excellent rates
I have financed 4 vehicles over the last 14 years. The loan process has been smooth and the rates great. I am extremely happy with the services and plan to use them again
Date published: 2020-02-16
Rated 1 out of
5
by
jpiergal from
miserable experience
When applying for this loan the bank was unorganized, sending misinformation and taking over 2 weeks to process the request. Insead of transferring the loan into an aux account they insisted on sending a check. The check was sent in the mail according to the banks records, has spent over a week in transit. No tracking number? (really?) Now they are asking to reapply? They even suggested that I use the autos loan service instead!! What a total disaster!!!
Date published: 2020-02-15
Rated 4 out of
5
by
YariM from
Great Experience
The application process was very fast, even with some chit chat and questions, we were done in less than 10 minutes. Additionally it was hassle free, no additional documentation or waiting needed. To top it off, the rates are much better than what I was offered elsewhere. I immediately recommended a family member to not only become a member but to also get a loan through PSECU!
Date published: 2020-02-06