Have a Question? Contact Us

Nationwide: 855.893.4964
International*: 717.409.3757

*Not a toll-free number; regular charges apply

To reset your credit or debit card PIN using our self-service line, call 888.886.0083. You'll be guided through a series of prompts to verify your identity. When the short verification process is complete, you'll be able to set a new credit/debit card PIN that will be immediately usable for your card.

Report suspicious emails by forwarding to abuse@psecu.com. This inbox is for incoming messages only, and you will not receive a response.

Call us at 800.237.7328 to report security concerns such as digital banking compromises or identity theft. We’re available Monday through Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to 5 p.m. (ET). Outside of business hours, if you have security concerns, please log into your account to lock your card(s), change your login credentials, and monitor your transactions.

Our contact center is closed on the following days. We’re also closed if the holiday falls on a Saturday.

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents’ Day
• Memorial Day
• Juneteenth National Independence Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Friday after Thanksgiving*
• Christmas Eve**
• Christmas

*Phone support available 8 a.m. to 5 p.m. Strawberry Square is closed.

**Phone support available 8 a.m. to 2 p.m. Strawberry Square closes at noon. CCA closes at 1 p.m.

Here’s what you need to know when we’re closed:

• Deposits. Deposits and mailed payments will process the next business day following a federally observed holiday.
• General security. If you have account security concerns, please log into your account to lock your card(s), change your login credentials, and monitor your transactions.
• Lost or stolen card. Report a lost or stolen card immediately by calling 855.893.4964. If there’s a chance you might have misplaced your card, you can lock your card for peace of mind, then unlock it if you find it. Log into digital banking and navigate to Manage Cards.