Security
Keeping Your PSECU Account Safe
When it comes to protecting your account, we’re better together. Learn how we safeguard your information and how you can help.
Beware of PSECU Spoofing Scams
Recently, we’ve seen an increase in PSECU spoofing scams, where fraudsters pose as PSECU representatives in the hopes of gaining access to your account or cash.
What We Do
We’re Your Partner in Account Security
As your preferred financial partner, we’re here to make your life easier, not to stress you out about security. Here’s what we do to create a safe environment for you to manage your money.
- Commitment to innovation. We pair the best technology available with specially trained staff to ensure we’re remaining ahead of fraudsters and criminals.
- Training for all staff. We believe everyone has a role in keeping our members’ money safe, so all PSECU employees undergo regular cybersecurity training.
- Member support. If you have concerns about your account, our specially trained staff can assist you. Call 800.237.7328. They’re available Monday through Friday, 8 a.m. to 6 p.m. (ET) and Saturday 8 a.m. to 4 p.m.(ET).
What You Can Do
Your Role in Securing Your Account
- Enroll in free account alerts. Log into digital banking, open the Menu, and select Profile & Settings. From there, choose Manage Alerts in our mobile app or Alerts in online banking. Follow the on-screen instructions to sign up for alerts that will notify you when specific activity occurs on your account.
- Monitor your account and notify us of issues immediately. Review your account regularly to make sure fraudulent or unauthorized activity isn’t going unnoticed. As soon as you see something isn’t quite right on your account, contact us at 800.237.7328. If it’s after hours, you can send us a secure message in digital banking and lock your debit or credit card(s). You can do this in online banking by selecting Cards from the top navigation and then clicking Lock Card next to the card you’d like to lock. In the PSECU Mobile app, you can lock a card by selecting Manage Cards in the main menu and selecting Lock Card next to the card you’d like to lock.
- Enroll in our free credit score service*. Eligible PSECU members can get monthly credit score updates. It’s quick and easy to sign up in digital banking.
- Safeguard your sensitive information. Don’t share your password, PIN, card number, account number, member number, temporary or one-time code, or digital banking credentials with anyone. We will never ask you for this information in a call you don’t initiate.
- Be wary of communications that play on fear. Think before you act or respond to messages. Common fraudulent communications that use fear to scare you into providing personal or financial information include frozen bank account warnings, fraudulent transaction notifications, or any request that urges you to take urgent action, provide account information, or accept a deal that sounds too good to be true.
- Only access your account from secure locations. We strongly discourage you from using public WiFi or shared, public computers for digital banking purposes. In addition, we recommend that you always log out and close your browser when you’re done.
- Keep your device up to date. Familiarize yourself with your device’s security features. Keep them active and up to date by applying regular patches on your operating system and ensuring your anti-virus software or malware signatures are up to date.
- Report suspicious emails. Forward emails impersonating PSECU to abuse@psecu.com. Please note that this inbox is for incoming messages only, and you will not receive a response.
What to Do if Your Account Is Compromised
If you notice an issue on your PSECU account, please contact us immediately. You can call us at 800.237.7328 or send a secure message in digital banking.
Depending on what information has been compromised, you can also:
- Lock your debit or credit card(s) to prevent further fraudulent transactions.
- In online banking, select Cards from the top navigation and then click Lock Card next to the card you’d like to lock.
- In our mobile app, tap Manage Cards in the main menu and select Lock Card next to the card you’d like to lock.
- Report your debit or credit card(s) stolen.
- In online banking, select Cards from the top navigation and then click Report Lost next to the appropriate card.
- In our mobile app, tap Manage Cards in the main menu and select Report Card Lost or Stolen next to the appropriate card.
- Change your account PIN.
- You can do this in digital banking at any time. Open the Menu and then select Profile & Settings. Please note that our staff cannot provide your PIN to you.
- You can do this in digital banking at any time. Open the Menu and then select Profile & Settings. Please note that our staff cannot provide your PIN to you.
- Change your digital banking username and password.
- You can make this change in digital banking. Open the Menu and select Profile & Settings. In our mobile app, you can then choose Change Username or Change Password. In online banking, you’ll need to click on Login Options, and then Edit next to the item you’d like to update.
- You can make this change in digital banking. Open the Menu and select Profile & Settings. In our mobile app, you can then choose Change Username or Change Password. In online banking, you’ll need to click on Login Options, and then Edit next to the item you’d like to update.
- If your computer or device is compromised, turn it off immediately.
- Have a reputable computer servicing professional inspect and clean your computer or other device.
- Have a reputable computer servicing professional inspect and clean your computer or other device.
- If an account has been fraudulently opened in your name, request an extended fraud alert.
- You can do this by contacting one of the credit bureaus listed below. You can use this worksheet to help document what actions you’ve taken to resolve your case.
- Experian - 888.397.3742
- TransUnion - 800.680.7289
- Equifax - 800.525.6285
- You can do this by contacting one of the credit bureaus listed below. You can use this worksheet to help document what actions you’ve taken to resolve your case.
Contact Us
Need to Call Us? Here Are the Numbers to Know
- Report fraud or fraudulent or suspicious card activity.
- Call 800.237.7328, ext. 3872. We’re available Monday through Friday 8 a.m. to 6 p.m. and Saturday 8 a.m. to 4 p.m. (ET).
- Outside of these hours, please log into your account to lock your card(s), change your login credentials, and monitor your transactions.
- Call 800.237.7328, ext. 3872. We’re available Monday through Friday 8 a.m. to 6 p.m. and Saturday 8 a.m. to 4 p.m. (ET).
- Report a lost or stolen card.
- Nationwide: 855.893.4964
- International*: 717.409.3757
*Not a toll-free number; regular charges apply.
- Report security concerns.
- Call 800.237.7328. We’re available Monday through Friday 8 a.m. to 6 p.m. and Saturday 8 a.m. to 4 p.m. (ET).
- Outside of these hours, please log into your account to lock your card(s), change your login credentials, and monitor your transactions.
- Call 800.237.7328. We’re available Monday through Friday 8 a.m. to 6 p.m. and Saturday 8 a.m. to 4 p.m. (ET).
Learn More
One of the best ways to protect yourself from fraud is to educate yourself about it. Check out these free resources.
- The Fraud Files
Get monthly updates on fraud trends, red flags, and ways to protect yourself. - Our Blog
Read up on the latest scams and how you can detect them. - Information for Identity Theft Victims
Have you experienced identity theft? The FTC has resources to help you. - Free Credit Reports
You can receive one free credit report from each credit reporting bureau per year. Request them at www.AnnualCreditReport.com and review each for accuracy.