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Send and receive money with Zelle®

Zelle® is available in PSECU's digital banking. It is easy to get started. Simply log into your online banking account or mobile app and follow the instructions below to quickly enroll. Enroll with Zelle® and start sending and receiving money with friends and family today!1

Log In and Enroll

How To Start Using Zelle®

  • Enroll or log into online banking or the mobile app and select Transfers.
  • Select Send Money with Zelle®.
  • Accept terms and conditions.
  • Select your U.S. mobile number or email address and deposit account.

That’s it! You’re ready to start sending and receiving money with Zelle®.

PSECU | Zelle®
 

Log In and Enroll

Using Zelle® Is

Fast

Send money directly from your account to theirs, typically in minutes1.

Safe

Safely and easily receive money from people you know through your trusted banking app1.

Free

There are no fees to send money with Zelle® from our online or mobile app2.

Don't have our app? Download from the Apple App Store* or get it on Google Play*
App Store Play Store

Browse Common Questions

  • Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust, even if they bank somewhere different than you1. All you need is your recipient’s email address or U.S. mobile number and money will be sent directly from your account to theirs in minutes1. No account numbers are shared.

  • You can send, request, or receive money with Zelle®. To get started, log into PSECU’s mobile app or online banking, navigate to Transfers and select Send money with Zelle®.

    To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.

    To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

    To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your PSECU account, typically within minutes.

    If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:

    • Click on the link provided in the payment notification you received via email or text message.
    • Select PSECU.
    • Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
  • Keeping your money and information secure is a top priority for PSECU. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your PSECU account safe.

  • Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.

    Since money is sent directly from your PSECU account to another person’s bank account within minutes, Zelle® should only be used to send money to friends, family and others you trust.

    If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

    Neither PSECU nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

  • Please contact our customer support team at 800.237.7328. Qualifying imposter scams may be eligible for reimbursement.

  • Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from PSECU’s mobile app or online banking using just their email address or U.S. mobile number.

    Neither PSECU nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

  • In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

  • Zelle® payments cannot be reversed.

    You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800.237.7328 for assistance with canceling the pending payment.

    If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

    If you sent money to the wrong person, please immediately call our customer support team at 800.237.7328 so we can help you.

  • No, PSECU does not charge any fees to use Zelle® in PSECU’s mobile app or online banking.

    Your mobile carrier’s messaging and data rates may apply.

  • The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine PSECU send limits, call our customer service at 800.237.7328.

    At PSECU, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

  • You can find a full list of participating banks and credit unions live with Zelle® here.

    If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

    To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address or U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

  • Neither PSECU nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

*App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details.

1To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.

2Mobile network carrier fees may apply.

3In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

Terms and conditions apply. Zelle® and Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Need to talk to us directly?
800.237.7328
Routing #: 231381116
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