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Rated 3 out of 5 by kmm826 from Long Time Customers My husband and I have been members of PSECU for about 25 years. We have done all of our banking through PSECU. We recently took out a loan for a motorcycle that we thought was under the 100% value to borrow. When the paperwork came the interest rate was 2% higher than original rate. When I called I was told it was because the vehicle value was over 100% of the loan. My complaint is that we got the paperwork and signed everything and then realized the interest rate was different. When I called I was told that the value of the motorcycle was over 100% of the loan. Don't you think that after being a customer of 25 plus years that PSECU would give you a courtesy call and tell you that the interest rate is going to be 2% higher than you originally thought? Nope - now I have to wait until I pay down the loan below 100% of the value and refinance it for $1,000 more! Absolutely ridiculous. I have always been a big fan of PSECU but this whole experience has been terrible. Very disappointed that loyal customers are just treated like a number!
Date published: 2018-10-23
Rated 5 out of 5 by ALauren from excellent I have been a member for a long time. I feel PSECU has always been fair. Do not expect like some below that the world does not have rules when you do not pay your auto loan. Expect to pay any auto loan on time. If you are a college grad like some below with no credit history, maybe try a much cheaper vehicle as your first vehicle. Your parents are more than welcome to co sign on your loan if not. wink wink. Especially since they are willing to write a review instead of letting a college graduate do it themselves. lol I have had two vehicles loans through PSECU and 3 personal loans. They have always been great with my needs since I was 18.
Date published: 2018-10-09
Rated 4 out of 5 by satisifiedcustomer from Website Changes What happened to the repayment calculator for each type of loan on your website. Miss this feature greatly.
Date published: 2018-09-18
Rated 5 out of 5 by pep pep from great product I became a member of PSECU in 1996, a year before I got married. My husband joined shortly thereafter. It was great for us just starting out as a couple. Since then, we have opened several types of accounts, our children have accounts, and we have had several vehicle loans over the past ten years. We have fallen on hard times and have occasionally had late payments. PSECU has always been understanding when we called to work out payment options, and they even granted us another vehicle loan. We are very pleased by this outcome and grateful that we have the financial support of PSECU. We also love not ever having to step foot in a bank!
Date published: 2018-08-04
Rated 1 out of 5 by Mrtn from Unforgiving Unfortunately I came across a bad point in my financial situation, I missed 1 car payment. Made 51 payments on time. My current vehicle now needs work and will cost more than the car itself is worth. Because I missed one payment they have refused to help me to purchase a new vehicle. When I am in absolute need of a loan and it’s bad timing, they do not personally care or take into consideration your situation. I paid my dues and I am back on track but it still does not matter. I’ve had my car loan with PSECU since Feb 2015 never had any issues until last month. Sometimes we fall on hard times unfortunately they do not see it that way. Sadly I couldn’t be more disappointed in their decisions. And even more sad is this review isn’t going to change anything or my bad situation I’m in, just let’s others know they are not willing to really help in your time of need depending on your situation. If I do not have a car, I can’t work, If I don’t work, I can’t make make money, no money=no car payment.... I guess they’re covered no matter what, but for me I am the unfortunate one this round.
Date published: 2018-07-09
Rated 5 out of 5 by Ladyk from Wonderful Service My application approval was very timely! Great service!
Date published: 2018-07-04
Rated 5 out of 5 by Rich7345 from Auto Loan: Becoming a member of PSECU was a smart decision for me and my family. Applying for an Auto Loan and getting approved was a snap! Awesome service! Thank you PSECU!
Date published: 2018-06-27
Rated 5 out of 5 by Swer from Great bank to work with. Customer service is always helpful, knowledgeable, and polite.
Date published: 2018-06-27